Support
Need help with MediaAegis? We're here for you.
Report a Problem
Found a bug or experiencing an issue? Use the in-app diagnostic log export (Settings > Data & Logs) to generate a report, then send it to us.
support@macdougc.caFeature Requests
Have an idea for a new feature or improvement? We'd love to hear it.
Send a feature requestBilling & Subscriptions
Questions about your subscription, billing, or refunds? Manage your subscription through the Freemius customer portal, or contact us for assistance. Lost your license key? Use License Recovery to have it emailed to you.
Customer Portal · License Recovery · billing@macdougc.caBefore Contacting Support
- Check the in-app Users Guide (Help > GUI Users Guide) for answers to common questions
- Review the Troubleshooting section of the guide for known issues and solutions
- Export a diagnostic log if reporting a bug — it helps us resolve issues faster